THE PACIFIC NZPTC GRIEVANCE POLICY
1/.
All complains and misunderstanding will need to be discussed with the
Student representative.
2/.
If you are not happy with the Student representative then you will need
to contact the Campus Manager.
3/.
The Campus Manager will document the case/ details and give you a
solution in writing.
4/. If you are not happy with the decision then you will have to write to the
Chief Executive Office on ceo@nzptc.ac.fj
5/. The CEO will review and discuss with you. He will discuss the matter with
you and give his decision in writing.
6/. If you are still not happy with the decision then you can write to the
Board. The Board will review and advise you. The Boards decision will be Final
in the Institute point of view.
ACADEMIC COMPLAINS
POLICY
1/. If a problem occurs in relation to a particular subject, the student is
expected to speak with the lecturer concerned before any other action is taken.
2/. The Student has the right to discuss any issue involving classroom
delivery with their lecturer in a mutually respectful manner.
3/. If this is not satisfactory, the student may consult the relevant Course
Coordinator.
4/. If the above is not satisfactory, then the student can take the matter
with the Centre Manager.
5/. If the students is not happy with any of the above then the students will
have the option to take the matter to the Chief Executive officer. The CEO’s
decision will be Final from the Institute point of view.
6/. Where students have a group complaint about the delivery of a course, the
students should take the issue to the students Association for discussion with
the Centre Manager. If the decision is not satisfactory then steps No 5 can be
utilized.